About Us
Founded by Lynda Heaslip, Restorative Engagement Specialist and certified Personal Support Worker - From The Heart Supportive Care is a newly established, innovative healthcare support service providing person-centred, function-focused restorative support for individuals living with complex health conditions, including stroke, acquired brain and spinal cord injury, dementias, and frailty.
Restorative Engagement Model of Care
Our Restorative Engagement model of care is grounded in formal education in Personal Support, Gerontology, Pastoral Care, and Palliative Care, together with advanced professional education through McMaster University, the Hartford Institute for Geriatric Nursing, NYU Rory Meyers College of Nursing, and the Alzheimer Society. This foundation is complemented by specialized training in geriatrics, dementia care, responsive behaviour support, stroke recovery, acquired brain injury, autonomic dysreflexia & spinal cord injury, delirium, mental health, and restorative, person-centred practice.
This approach extends beyond the completion of activities of daily living by transforming routine care into meaningful opportunities to reinforce function, participation, and independence. Every interaction is guided by the individual's goals, strengths, abilities, interests, and evolving needs- creating opportunities to preserve and optimize physical, cognitive, social, and emotional function; reinforce rehabilitation where appropriate; build confidence; reduce the risk of functional decline; and encourage safe participation in home and community life. Through ongoing observation, individualized restorative support, caregiver education, healthcare system navigation, and collaboration with interdisciplinary healthcare teams, we promote continuity of care while supporting individuals to achieve and maintain their highest possible level of function, independence, and quality of life throughout their healthcare journey.
